Cool Valley Honey Privacy Policy
Last Updated: April 17, 2025
Introduction
Welcome to Cool Valley Honey ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our contact form, make purchases from our online shop, or interact with us in any way.
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, mailing address, phone number
Payment Information: Credit card details, billing address (note that payment processing is handled by our secure third-party payment processor)
Order Information: Products purchased, order history, shipping details
Communication Information: Messages sent through our contact form, email correspondence
Technical Information: IP address, browser type, device information, cookies, website usage data
How We Collect Information
We collect information when you:
Make a purchase through our online shop
Fill out our contact form
Subscribe to our newsletter
Create an account
Browse our website (through cookies and similar technologies)
How We Use Your Information
We use your personal information for the following purposes:
Process and fulfill your orders
Communicate with you about your orders
Respond to your inquiries and requests
Send promotional offers and newsletters (with your consent)
Improve our website and products
Protect against fraudulent transactions
Comply with legal obligations
Information Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party vendors who help us operate our business (payment processors, shipping companies, web hosting services)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
We do NOT sell your personal information to third parties.
Your Privacy Rights Under California Law
As a California resident, you have the following rights regarding your personal information:
Right to Know: You can request information about the personal information we have collected about you, including categories of information, sources, purposes for collection, and third parties with whom we share it.
Right to Delete: You can request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal information (though we do not currently sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights
To exercise your privacy rights:
Email us at: coolvalleyhoney@gmail.com
Call us at: (760) 749-2574
We will respond to verifiable consumer requests within 45 days.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: coolvalleyhoney@gmail.com
Phone: (760) 749-2574